The SDA conducts training courses in Brisbane and all regional areas to educate and train workplace representatives in their role. SDA Trainer, Kate Banfield, brings a wealth of experience to the job having served as a Recruiter and Organiser after leaving target some 17 years ago.

All who attend Kate’s courses speak highly of her. The learning environment is very relaxed and there are no exams!

The training courses include Shop Steward, Delegate and Workplace Health and Safety training. The courses cater for all levels from he very beginning to the advanced.

Course topics include:

• EBA knowledge;
• Recruitment;
• Grievance Procedure;
• Counselling and Warnings;
• Shop Steward Role, Rights and Responsibilities;
• Workplace Health and Safety;
• Unfair Dismissals;
• Enterprise Bargaining;
• Sexual Harassment;
• EEO/Discrimination;
• Bullying and Harassment;
• Wage Growth;
• Superannuation;
• Shop Trading Hours;
• Communication skills.