Whether you are new to the retail industry or have been employed for a few years, it’s good to have a friendly face you can talk to confidentially about work issues.

What is a Shop Steward or Delegate?

Shop Stewards or Delegates are unpaid representatives of SDA members in a workplace. Because they receive comprehensive training by the SDA, they can provide you with the right information and assistance when you need it.

A Shop Steward or Delegate’s major responsibilities include:

• Communication
• Enforcement of Enterprise Agreements or Awards
• Enforcement of statutory entitlements
• Promoting the union
• Solving members’ problems
• Attending meetings
• Self-education
• Recruiting new members into the union.

Have a look at the SDA noticeboard in your workplace to find out who your Shop Steward or Delegate is.